Convenient and Personalized Service for Pros, Only at The Home Depot

First-class customer service for professionals who deserve it most

Time is money, and money is time. At The Home Depot, we know that where you shop affects your bottom line, which is why—for us—Pros come first.

As a Pro, you have needs that set you apart from our other customers. To make the most of your workday, you need a store where you can get in, get out, and back to the jobsite quickly. The products are in stock and priced competitively for volume purchases, and there is a dedicated team of knowledgeable and helpful sales associates who know your business like the back of their hands. At The Home Depot, we’re committed to fulfilling our customer’s needs, especially for Pros like you.

When you come to one of our stores, you’ll notice our dedication before you even step inside. With our safe and convenient Pro parking1, you’ll not only save time but also have added peace of mind knowing your vehicle and tools will be safe while you shop.

Have you called ahead?2 If so, our Pro team will have everything you ordered ready to go when you walk in the door. If you weren’t able to call ahead, don’t worry. A Pro Account Sales Associate (PASA) will work with you one-on-one to help you find what you need to get the job done right and get you back to the jobsite as quickly as possible.

For your convenience, we maintain dedicated Pro Power Hours during the first half of each weekday, which is when Pros shop most. During these hours, PASAs are positioned in front of our Pro Desk, on hand and at your service in an instant.

When you’re ready to check out, avoid the line and make your way to our dedicated Pro Cashiers. If you need help getting your supplies out the door and into your vehicle, tell your cashier. He or she will call on a Pro Loader to assist.

Long-time Home Depot employee, Terry Bastien, says, “Today, our Pro Services are the best I’ve seen in my 26 years with The Home Depot. We truly are providing our Pro customers with service that’s both personal and personalized.” Bastien, a Pro Operations Supervisor at a Florida Home Depot, explains that, “By taking our Pro Account Sales Associates away from the desk to work one-on-one with Pro customers, they become more informed about the customers’ needs, budget, and timeline. As they shop, PASAs can make suggestions on better or more budget-friendly products. They can even serve as an extra set of hands if their customers are pressed for time, helping them from the minute they walk in the door to the minute the leave the lot.”

In today’s market, we know that you and your fellow Pros are being asked to do more with less, and faster, and that you need a store that keeps up with you. At The Home Depot, we feel your need for speed and vow to do everything we can to keep you moving fast and moving forward. We know you work hard, so we work hard for you.

Call or visit your local Home Depot today for more details.

1. Pro parking is not available in all markets due to local restrictions. Check your local store for details.
2. To take advantage of advanced order pulling, Pros must call at least two hours before their desired pick-up time.